Vendor Portal FAQs Page
I should have already been paid. What should I do?
If you requested payment less than 10 business days ago, please hang tight. We do our best to issue payment within this time frame. Otherwise, there are several reasons why payments may be delayed. You should first reach out to the Project Manager in charge of that specific job. Payments are dependent upon their approval first.
If your payment request has been approved by the Project Manager, and is beyond the 10-day period, please submit a Payment Inquiry and someone from our accounting team will look into it and report back to you as soon as possible.
I do not see the correct address listed in the drop-down menu. What should I do?
Please select “OTHER” and then reference the Address of the project in the Comments section at the bottom of the page.
I do not know what Service/Materials code to use from the drop-down menu. What should I do?
Please select a Service/Materials code from the menu that best relates to the service you are providing and then use the Comments section at the bottom of your request to describe details that may help us accurately assign your request.
What information should I include in the Comments section at the bottom of my request?
Please provide ANY details or special instructions that may help us process your request, such as a name of who requested the work, or any specific payment terms required (i.e. upfront deposit, draw schedule, etc).
I have requested a Purchase Order but have not received it yet. What should I do?
Please send an email to firstname.lastname@example.org to request status of your Purchase Order.
Can I Request a Payment without having a Purchase Order?
You may only request payment without having a Purchase Order for work that has already been completed. However, FBG & AVEA Pools strongly recommends that all work being performed is under a previously issued Purchase Order. *Please note that any payment request amount that is not under some form of previously agreed terms of payment is not guaranteed. Terms of payment should be agreed upon in written or electronically submitted form to FBG or AVEA staff, such as an accepted quote or pricing list.
Am I required to have an Invoice or Purchase Order to Request a Payment?
Yes, you MUST attach an Invoice or reference a Purchase Order # for your Payment Request to be valid. Please reference your Invoice # or Purchase Order # in the space provided when requesting payment.
What is the password for the New Vendor & Contractor Setup portal?
Please email MGA@frankelbuildinggroup.com for access to this portal.